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Why is Bovada elite rated
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OSGA Member Zone › Forums › OPEN DISCUSSIONS › Why is Bovada elite rated
- This topic has 5 replies, 2 voices, and was last updated 5 years, 9 months ago by OSGA Admin.
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July 12, 2018 at 12:24 am #3193brian scott SCHOLLParticipant
Bovada recently didn’t pay 3 documented horse racing tickets.when they recieved pictures of accepted tickets,they implied they were manipulated. this is a dishonest book and should be down rated as such.i can share documentation if anyone would like to view. I strongly recommend players look elsewhere for honest book.
July 17, 2018 at 8:03 pm #3220OSGA AdminKeymasterHello SCHOLL.
Bovada is Elite Rated because they have well over 50K customers and they have operated for nearly 20 years servicing those customers. In all fairness, they did have some issues when the US went after their processing company, but that was more than 5 years ago and Bovada came through it OK.
In addition, for the amount of customers that they have, we get VERY few complaint on them. In 2018 we have 2 complaints on them. Both from you.
Your bet tickets had no transaction numbers on them and there was no money deducted from your account for the bets. They tried to recreate the problem and could not. We have never heard of a problem like this at Bovada either, in the nearly 20 years they have been operating.
Bovada is licensed by the Kahnawake Gaming Commission outside of Montreal Canada. As we could not assist you, maybe they will find out something different. Their complaint form is located at https://www.gamingcommission.ca/feedback.asp.
Jim Quinn
OSGA- This reply was modified 5 years, 10 months ago by OSGA Admin.
July 24, 2018 at 2:47 am #3240brian scott SCHOLLParticipantthat doesent change the fact that i can document the error on their site,your response is the exact one they gave you,show some backbone,tell the truth instead of just being bovadas bitch!
July 24, 2018 at 3:29 pm #3242OSGA AdminKeymasterHello Brian.
Bovada takes tens of thousands of bets a day, yet for some reason your bets were not accepted. No one else has complained of missing bets that day or any other, ever, at Bovada. Again, there is no record of these bets anywhere except for your screenshots, which for some reason you took. Do you take screenshots of all of your bets??
Feel free to post your evidence in here.
I also urge you to contact the Kahnawake Gaming Commission.
Jim
July 25, 2018 at 3:58 am #3246brian scott SCHOLLParticipantas stated in original complaint,i thought i bet a winning horse the night before,and when i inquired,i was told there was no records, so the next day i took pics of all horse racing bets,there were 6 total,3 losers witch were somehow recorded , and 3 winners witch were not–they all clearly say that the wager was accepted–see upper right in pics.you know this is either dishonest or at least grossly inefficient.and entirely the fault of bovada.look again and tell me bovada is not at fault.here was your response before selling out.
Hello Brian,
We are sorry to hear of the problems with a few horse racing bets at Bovada. They typically do an excellent job of customer service and thus we end up getting very few complaints on them. However, the screen shots you sent over are very helpful and certainly its looks like the bets were accepted and you are getting ‘stick’ responses, without anyone actually digging into your claims.
The people we deal with are in upper management at Bovada, and, during the slower summer months, they do not work on the weekends. We have also found that handling of complaints during the work week of Monday through Friday gives us much better results with offshore sportsbooks. Thus, we will reach out to Bovada first thing on Monday morning for you.
Hello Brian,We are sorry to hear of the problems with a few horse racing bets at Bovada. They typically do an excellent job of customer service and thus we end up getting very few complaints on them. However, the screen shots you sent over are very helpful and certainly its looks like the bets were accepted and you are getting ‘stick’ responses, without anyone actually digging into your claims.
The people we deal with are in upper management at Bovada, and, during the slower summer months, they do not work on the weekends. We have also found that handling of complaints during the work week of Monday through Friday gives us much better results with offshore sportsbooks. Thus, we will reach out to Bovada first thing on Monday morning for you.
July 25, 2018 at 6:25 pm #3247OSGA AdminKeymasterHello Brian.
We get dozens of complaints that we get involved with every month. I check though them each assuming at the outset that the player has a valid problem. I checked your screenshots and verified the bets were indeed winners. I do not check any screenshots for the purpose of validity at the outset of working on a complaint.
What we did do was contact the head of Customer Service at Bovada. He checked the system, could find no record of these wagers. He checked your account and found that the wagers were never removed from your balance. He checked the logs of other bets placed in the same time frame and could not find your bets, not could he find that any other bets in their system were not graded or graded incorrectly. He tried to re-create your problem and could not. We also scoured the Internet looking for any other complaints about missing bets at Bovada and could find none. In addition, in our complaint database, we have never seen this problem at Bovada.
As you are obviously unsatisfied with the work that we have done, I will again urge you to contact the Kahnawake Gaming Commission outside of Montreal Canada. They license Bovada and can certainly request the betting logs and possibly even do an audit of Bovada for you. Their complaint form is located at https://www.gamingcommission.ca/feedback.asp.
Jim
- This reply was modified 5 years, 9 months ago by OSGA Admin.
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