as stated in original complaint,i thought i bet a winning horse the night before,and when i inquired,i was told there was no records, so the next day i took pics of all horse racing bets,there were 6 total,3 losers witch were somehow recorded , and 3 winners witch were not–they all clearly say that the wager was accepted–see upper right in pics.you know this is either dishonest or at least grossly inefficient.and entirely the fault of bovada.look again and tell me bovada is not at fault.here was your response before selling out.

Hello Brian,

We are sorry to hear of the problems with a few horse racing bets at Bovada. They typically do an excellent job of customer service and thus we end up getting very few complaints on them. However, the screen shots you sent over are very helpful and certainly its looks like the bets were accepted and you are getting ‘stick’ responses, without anyone actually digging into your claims.

The people we deal with are in upper management at Bovada, and, during the slower summer months, they do not work on the weekends. We have also found that handling of complaints during the work week of Monday through Friday gives us much better results with offshore sportsbooks. Thus, we will reach out to Bovada first thing on Monday morning for you.
Hello Brian,

We are sorry to hear of the problems with a few horse racing bets at Bovada. They typically do an excellent job of customer service and thus we end up getting very few complaints on them. However, the screen shots you sent over are very helpful and certainly its looks like the bets were accepted and you are getting ‘stick’ responses, without anyone actually digging into your claims.

The people we deal with are in upper management at Bovada, and, during the slower summer months, they do not work on the weekends. We have also found that handling of complaints during the work week of Monday through Friday gives us much better results with offshore sportsbooks. Thus, we will reach out to Bovada first thing on Monday morning for you.